Position Title: Interviewer of Cases (Trauma cases) 

*THIS IS NOT A RECRUITING OR HR POSITION*

Schedule: Tuesday to Friday 2pm-11pm EST & Saturday 10am-7pm EST

Payrate: $7/hr

Firm Mission Statement

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.

Position Overview

The Interviewer will complete several interviews (generally 5) with the client regarding mistreatment and hardships they have experienced while coming into and/or while living in the United States. The Interviewer is expected to communicate clearly, maintain professionalism, and ensure the interview process is efficient and effective. They must create a bond with the client quickly to obtain as much information as possible to assist in writing the declaration. Candidate must be fluent in both Spanish and English.

Essential Job Functions & Responsibilities

·        Over one appointment, acquire as much detailed information from the client about hardships and abuse as possible to assist in the writing of the declaration

·        Follow and complete a structured questionnaire based on case type in English while interviewing the client in Spanish

·        Submit questionnaire to the Team Lead to review and then upon approval, set up follow-up interview with client, if necessary.

·        Upload completed and approved client questionnaires into the client’s folder

·        Update the status of the interviews and any contact with clients in the case management system accurately and timely to ensure a timely completion of required tasks

·        Ensure that you escalate client situations to the appropriate leaders when necessary. This includes instances involving dissatisfied clients or any other circumstances that require a calm and considered approach, especially when emotions are high

Essential Skills, Knowledge & Abilities

·        Possesses excellent bilingual (English & Spanish) interpersonal and communication skills, both written and verbal

·        Excellent customer service experience

·        Ability to multitask and type while listening to a client talk

·        Excellent Listener and ability to ask relevant follow-up questions

·        Attention to detail and accuracy in recording responses

·        Adaptability to changes in a fast-paced environment

Minimum Qualifications

·           Bilingual (Spanish English) B2-C1

·           Highschool diploma or equivalent experience

·           Proficient with Microsoft Office Suite or related software

·           Previous work experience as an interviewer for difficult situations with children or families. (Not a must law firm experience)

·        Background in Psychology \ education\ any non-profit or community service environment dealing with families, children, or adults in difficult situations or dealing with escalations.

Reporting Relationship

While this role does not have direct reports, the ability to work with all internal team members is a critical success factor.

Physical Demands & Work Environment

The physical demands and work environment described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to primarily sit, stand or walk; handle or feel objects, reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision and ability to focus. The team member must be able to lift to five (5) pounds, as needed, without assistance.

Disclaimer

The information contained within this description has been designed to indicate the general nature and necessary level of work performance by any team member within this position. It is not intended to be an all-inclusive inventory of duties, responsibilities and position requirements.